Terms for Websites:

By hiring Engage Media LLCfor website services, you, the client, are agreeing that Engage Media LLC will oversee all production in correlation to the developed project that has been contracted. Customers understand there are an array of services required for a successful website launch, and simply purchasing a website build, does not guarantee the website will be launched. Websites need a domain, a server host, an SSL Certificate, and labor to upload files to the host, tie the domain to the server, and create and manage an SSL Certificate on the website. Customers are able to purchase, but not limited to a website, website expansion,custom development work, and custom change orders. In addition, they can hire Engage Media LLC to assist in facilitating a domain, host, and SSL Certificate to launch a customer’s website project, as well as online marketing & brand consulting. If a customer chooses to purchase their own domain, Engage Media LLC requires they transfer the domain into an account that Engage Media LLC controls or has access to. Engage Media LLC requires the host to reside in an account that Engage Media LLC controls or has access to. Engage Media LLC has the policy to restrict access of said domain/host/SSL Certificate in the name of the customer and reserves the right to park customer online assets for lack of payment for project. Engage Media LLC offers an array of internet services, resells internet services, and networks with trusted online companies to provide modern solutions for its customers. Especially in terms of consulting online services that Engage Media LLC does not provide, Engage Media LLC reserves the right to use 3rd party solutions for fulfillment.

Terms of Communication:

It is essential that the client remains in contact with Engage Media LLC throughout the entirety of the project(s). Engage Media LLC representatives make contact via phone calls and email correspondence. If there is a general inquiry, issue, question, additional work, or challenge about the project(s) that arises, Engage Media LLC is not liable for delayed deadlines or unfulfilled purchases if the customer simply does not communicate, and/or does not respond to our outreach via phone or email. Engage Media LLC's operational email correspondence times are Monday through Friday, 9AM to 5PM (MST). Please email [email protected] for any and all related needs. If a Engage Media LLC representative fails to receive a response from outreach via email for 30 days after the agreement was completed, Engage Media LLC will stop any and all work on the project(s) until the client re-initiates contact by email submission.

Terms for Change Orders:

We ask that all change orders are sent to [email protected] for the best transparent understanding. We ask that complex change requests be sent in writing and followed up with a phone meeting to discuss the request. The customer understands that not all changes are possible, and/or fulfillable and cannot be guaranteed to be completed. The customer understands that not every service purchased comes with unlimited changes and Engage Media LLC may ask for a larger monetary investment to accommodate excessive labor at the customer's request.

Terms for Online Asset Management:

Engage Media LLC needs access to domains, hosting, emails, or other website-related products to manage and provide customer service. Because of this, Engage Media LLC will provide a dashboard and login that both customer and client can use, for most circumstances. All accounts will be set up in the customer's name, phone, email,and billing, and will auto-renew any domain, hosting, email, or other website-related product that the customer agrees to manage in the system. Customers will be able to view receipts, and transaction history, and manage their own products, but can also contact Engage Media LLC for support via email for hands-on support. Engage Media LLC domain, hosting, email, and internet product prices are relative to the market and are subject to change at any time.

Terms of Liability:

By purchasing services you are agreeing that Engage Media LLC does not accept any fault for any and all monetary losses or damages that may incur while working with (or thereafter) Engage Media LLC, any Engage Media LLC representative, or any affiliates of Engage Media LLC. By purchasing services you hear by agreeing to all Engage Media LLC's terms and conditions. Failure to comply with any of these terms or conditions is a direct breach of this contract, in which Engage Media LLC has the right to refuse service which Engage Media LLC was hired to complete, without any refund of any monetary payments made to Engage Media LLC. By signing this contract you are agreeing that you are the primary on the purchase. The “Primary” is the person representing and managing the individual entity and/or the business(s), that is in charge of making decisions and is of sound mind and legal age. Engage Media LLC's terms and conditions are subject to change without notice.